FAQs

🔹 About Stonecrest Health

What is Stonecrest Health?
Stonecrest Health is a career education provider, a division of Stonecrest Health Institute, offering fast-track training programs in high-demand healthcare fields. We are dedicated to making high-quality, flexible, and affordable healthcare education available to students across the U.S.

🔹 Programs Offered

What programs do you offer?
We currently offer the following online training and certification prep programs:

  1. Phlebotomy Technician
    Self-paced online modules, includes guidance for clinical externship or use of a Virtual Simulation Kit (VSK). Prepares students for national certification (e.g., NHA, NCCT, AMCA).

  2. Patient Care Technician
    Combines training in phlebotomy, ECG monitoring, basic patient care, and professionalism. Designed for students seeking broader clinical roles.

  3. ECG / Telemetry Monitor Technician
    Teaches heart rhythms, EKG interpretation, and telemetry monitoring. Ideal for those seeking hospital-based roles monitoring cardiac patients.

🔹 Program Delivery & Structure

Are your programs 100% online?
Yes. All courses are delivered through our secure online platform. Theoretical learning is self-paced, and hands-on components are met through either:

  • An in-person externship (student-arranged with our guidance), or

  • A mailed Virtual Simulation Kit (VSK) with video verification

How long do the programs take?
Each course is designed to be completed in 4 to 6 weeks, but students may complete them faster or take up to 12 weeks with continued access.

Will I be certified after I complete a course?
Upon successful completion of your program, you will receive a Certificate of Completion from Stonecrest Health. This qualifies you to take a national certification exam through providers such as:

  • National Healthcareer Association (NHA)

  • American Medical Certification Association (AMCA)

  • National Center for Competency Testing (NCCT)

We provide resources and guidance to help you register and prepare.

🔹 Tuition, Refund, and Cancellation Policy (TWC Compliant)

How much do your programs cost?
Programs are currently priced at $320-$450, a flat-rate, which includes:

  • Access to all learning materials

  • Instructor support

  • Quizzes and completion certificate

  • VSK access (optional with additional shipping fee if chosen)

What is your refund policy?
Stonecrest Health abides by our refund policy:

  • 100% refund if the student cancels within 72 hours (until midnight of the third day excluding weekends/holidays) after enrollment.

  • 75% refund if withdrawal occurs after 72 hours but before completion of the first 25% of the program.

  • 50% refund if withdrawal occurs after 25% but before 50% of the program.

  • No refund after 50% of the program has been completed.

How do I cancel or request a refund?
Email contact@stonecresthealth.com with your name, course, and reason for cancellation. Refunds are processed within 7 business days. For assistance, you may also call us at (888) 214-5310.

🔹 Enrollment & Eligibility

How do I enroll in a course?
Visit stonecresthealth.com, select a program and click "Enroll Now". Choose your course, complete the form, and submit payment. You will receive login credentials by email within minutes.

Do I need any previous healthcare experience?
No prior experience is required. Our courses are beginner-friendly and include the knowledge and practice required to prepare you for certification and entry-level work.

Can I take this course outside of Texas?
Yes! Our online programs are open to students in all 50 states.

🔹 Support & Technology

Do I need any special software?
No. All you need is internet access and a computer, tablet, or smartphone. Our platform works on Chrome, Firefox, Safari, and Edge.

Is there instructor support?
Yes. You can message our instructors directly from within the course portal. We typically respond within 24–48 hours.

What happens if I need more time?
If you need more time beyond the 12-week access window, email us to request an extension.

🔹 Questions or Concerns?

If you have any complaints or concerns that cannot be resolved with our staff, you may contact Stonecrest Health.